At Brightstart Tutorial (“we,” “us,” or “our”), we are committed to safeguarding the privacy of our website visitors, students, and parents/guardians. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website and services, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our website or services, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, and home address.

• Student Information: Name, school details, academic performance, and tutoring needs.

• Payment Information: Billing information such as payment card details, bank details (collected via secure third-party payment providers).

• Technical Data: IP address, browser type, operating system, and usage data collected through cookies and similar technologies on our website.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

• To Provide Services: Including setting up and managing tutoring sessions, assessing student progress, and tailoring lessons to individual needs.

• To Process Payments: Ensuring secure transactions for booking and payment for tutoring services.

• To Communicate With You: Sending important information such as session reminders, progress reports, updates about services, or responses to inquiries.

• To Improve Our Website and Services: Monitoring website usage, analyzing trends, and making enhancements to user experience and the quality of our tutoring.

• For Legal Compliance: Ensuring compliance with applicable laws and regulations.

3. Sharing Your Information

We will not share your personal data with third parties except in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our business (e.g., payment processors, IT support). These providers are obligated to protect your data and use it only for the services they provide on our behalf.

• Legal Obligations: We may disclose your information if required to do so by law or in response to a court order, government request, or legal process.

4. Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or disclosure.

• Encryption: Sensitive data, such as payment information, is encrypted using secure SSL/TLS protocols during transmission.

• Access Controls: Only authorized personnel with a legitimate business need have access to personal data, and they are subject to strict confidentiality obligations.

Despite our efforts, no method of data transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Your Rights

Under data protection laws, you have the following rights regarding your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you.

• Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.

• Right to Erasure: You can ask us to delete your personal data, subject to certain legal obligations.

• Right to Object: You have the right to object to our use of your personal data for certain purposes, such as direct marketing.

• Right to Data Portability: You can request that we transfer your personal data to another organization, where applicable.

To exercise any of these rights, please contact us using the contact details provided below.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website and to collect data for analytics and marketing purposes. For more details, please refer to our Cookie Policy.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once the retention period expires, your data will be securely deleted or anonymized.

• Student and Parent Data: Retained for the duration of the tutoring relationship and up to [insert timeframe] after the relationship ends, unless required for legal purposes.

• Payment Data: Retained for as long as necessary to process payments and comply with financial regulations.

8. Children’s Privacy

We understand the importance of protecting the privacy of children. Our services are intended for children, but we collect and process their data only with the consent of a parent or guardian. We do not knowingly collect personal data from children under the age of 16 without such consent.

9. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your data in accordance with GDPR.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and you are encouraged to review the policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us:

Brightstart Tutorial
Email: brightstarttutorial@gmail.com
Phone: 07424 113 887
Address:106 Blendon Road, Bexley DA5 1BS